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Delivering Business Improvements by Providing Practical Solutions

Within Companies there is a need to make sense of how issues change over time within specific areas with management taking organisational control over strategies and actions in order to achieve goals.

The following shows in brief how this company had changed and how a specific area needed updating, utilising resources more effectively.

Project Summary:   Performance Measurement Internal Mail Distribution

Type of Company : City Legal Firm

Description of problem / improvement opportunity:

• Due to growth and re-location of company, a need had arisen for improved internal mail distribution system

Description of improvements:

• Revise mail room departmental structure
• Reduce handling and lower costs
• Improve efficiency and effectiveness of scheduled mail runs

Description of Approach:

• Carry out activity sampling studies on mail run
• Identify current levels of activity across the department
• Discuss with Operations Manager priorities for improvements
• Produce final report