Services

The journey towards operational excellence

Today, all organisations must demonstrate nimbleness and agility to deliver what the customer wants better and faster than the competition. Those responsible for running operations need the tools and know-how to improve and change continually; responding to changes in the marketplace, the pressures from emerging technology and the relentless drive for lower costs.

Operational Excellence

DFW Consultancy is focused on:

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Advising, coaching and equipping client teams to raise the performance of business processes to high levels of capability, drawing on an array of tools from lean to six sigma. Embedding a culture of continuous improvement in order tosustainthe drive
for even better performance.

Customer-focused business processes

DFW Consultancy works with client teams to:

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define the key business processes and their interdependence

Research customer needs, define the customer-critical process outputs and build lasting customer relationships

Map the current and desired future state of key processes

Establish effective process leadership and management

Build the internal capability to manage and improve process performance

Fast, lean, responsive operation

DFW Consultancy transfers lean thinking and practice to manufacturing and service operations through:

Value stream management to analyse, design and implement value-adding operations

Kaizen/breakthrough events aimed at rapid process improvement

Multi-skilled cellular work teams focused on meeting customer demand and one-piece flow

Local responsibility for efficiency and removal of non-added value activities

Trained lean practitioners to continue to drive speed of flow and cost reduction